Eye exam results, etc.

What is this world coming to? Earlier today a woman was caught in my part of the country poisoning baby food in the grocery store. They caught her on camera, they apprehended her with the poison in her car, they had eye witnesses who turned her in but she had the nerve to say she was just mixing up baby food for her baby. Her "baby" is 21 years old. WHY would someone want to poison babies? Interviews with people who know her claim she's bi-polar. I know that's serious and bi-polar people have been known to have affairs or even be suicidal. But this is the first time I ever heard of it as an excuse for poisoning babies. Changing gears, I finally had my eye exam today. I don't remember if I mentioned my eyesight seems to have grown way worse in the past couple months, but it has. It's been hard to read books or work at the day job or even edit because of it. The doctor agreed - sort of. She said my prescription has really changed - only my eyes have improved a lot. But my lenses are so wrong for me I can't see. On the surface, this sounds like good news. I don't have glaucoma or cataracts and my eyes made an improvement instead of worsening. But the only thing she knows that causes a big jump in eyesight change so fast is diabetes. She wrote me a scrip to have my blood tested for diabetes. She doesn't want me to get glasses until we make sure I'm not diabetic - or if I am diabetic, until I've been on diabetic meds for about 8 weeks and given my eyes time to get back to whatever is normal for them. Since I have thyroid problems, my doctors test me at least once a year for that and usually throw in a test for diabetes. So far, diabetes hasn't shown up. But it's been many months since my blood sugar's been tested. So I have to make an appointment with my general practitioner tomorrow to be tested. Cross your fingers for me. I really don't want diabetes. I'm scared to death of needles. I am definitely going back on my diet and exercise regime (which I say right after I ate Mickey D's fries). I already have two doctor's appointments this week. My boss is just going to love me making a third one in the same week (if I can even get an appointment so fast). I still haven't had my evaluation so I hate to leave work so much when my boss is thinking about my performance and attendance. You'll also want to see what Amarinda Jones, Anika Hamilton, Anny Cook, Barbara Huffert, Brynn Paulin, Bronwyn Green, Dakota Rebel, Kelly Kirch, Molly Daniels, Sandra Cox, Regina Carlysle, and Cindy Spencer Pape are up to, so make sure to visit them also. :)

Customer Service

Crazy Cath awarded me the above award. Thanks! You just made my day, too. You're the greatest.

If you've read my blog often, you know I work in Customer Service. Our customers often amaze me. Likewise, many customer service reps and sales personnel drive me crazy, too, because of poor service.

You have got to see this clip about Outsourcing Service at Burger King. It's absolutely hilarious.

http://www.youtube.com/watch?v=YR_-aMVQWZI&NR=1

http://www.youtube.com/watch?v=YR_-aMVQWZI

Unfortunately, Wendy's near my house is just as frustrating. They don't seem to prescribe to the notion that the customer should actually receive what they order and pay for. They get very testy if you ask them for the item(s) they miss.

When I find a company does an exceptional job, I want to give them kudos. Today, I was given exceptional customer service. My eye glasses lost a pad yesterday and my eye doctor is closed weekends and evenings. I don't want to take time off work to visit him, nor wait until Monday. So I stopped by Lens Crafters. I've never been there before.

Lens Crafters took me right in, replaced the pads and adjusted my glasses for a nominal fee. Then they gave me a 25% off coupon if I want to buy my next pair of glasses from them. I bought some eye glass cleaner and they packaged it in a very pretty gift bag. All the time, the attendant was extremely polite and attentive and knowledgeable at her job.

All companies should study Lens Crafters customer service. As new manager of my company's customer service department, I have to improve our customer service and I'll be studying the good and the bad.

Thanks Lens Crafters! I'll definitely be back and singing your praises.