Crazy Cath awarded me the above award. Thanks! You just made my day, too. You're the greatest.
If you've read my blog often, you know I work in Customer Service. Our customers often amaze me. Likewise, many customer service reps and sales personnel drive me crazy, too, because of poor service.
You have got to see this clip about Outsourcing Service at Burger King. It's absolutely hilarious.
http://www.youtube.com/watch?v=YR_-aMVQWZI&NR=1
http://www.youtube.com/watch?v=YR_-aMVQWZI
Unfortunately, Wendy's near my house is just as frustrating. They don't seem to prescribe to the notion that the customer should actually receive what they order and pay for. They get very testy if you ask them for the item(s) they miss.
When I find a company does an exceptional job, I want to give them kudos. Today, I was given exceptional customer service. My eye glasses lost a pad yesterday and my eye doctor is closed weekends and evenings. I don't want to take time off work to visit him, nor wait until Monday. So I stopped by Lens Crafters. I've never been there before.
Lens Crafters took me right in, replaced the pads and adjusted my glasses for a nominal fee. Then they gave me a 25% off coupon if I want to buy my next pair of glasses from them. I bought some eye glass cleaner and they packaged it in a very pretty gift bag. All the time, the attendant was extremely polite and attentive and knowledgeable at her job.
All companies should study Lens Crafters customer service. As new manager of my company's customer service department, I have to improve our customer service and I'll be studying the good and the bad.
Thanks Lens Crafters! I'll definitely be back and singing your praises.
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